1. Channel Whitelisting (Clearing Copyright Claims)
Because our Content ID system actively scans platforms to protect your music, it may occasionally flag your own uploads.
If you, your management team, or an authorized collaborator receives a copyright claim or monetization strike on platforms like YouTube, SoundCloud, Facebook, TikTok, or Twitch, do not panic.
How to fix it: You can request to have your channel or profile "whitelisted." This tells our system to ignore your specific profile, preventing future claims and allowing you to monetize your own uploads.
How to request: Reach out using the email addresses provided in your contract or through our designated support tier. (Reference: Support Channels & Communication Best Practices)
2. Promotional Use vs. Unauthorized Exploitation
We encourage the organic sharing of your music, but we strictly protect your commercial rights.
Allowed (Promotional Use): Fans, creators, and influencers are generally allowed to use your tracks to create Reels, TikToks, or promotional social media content. Our system allows this organic growth without penalizing everyday users.
Not Allowed (Unauthorized Monetization): If a third party uploads your music with the intent to monetize it or exploit it for personal financial gain without authorization, our Content ID system will issue a strike and claim the revenue or take down the content.
Commercial & Brand Use: This exception does not apply to brands, companies, or commercial advertising. Any brand wishing to use your music for commercials, campaigns, or exploitation must contact the label in advance to request permission and pay for the appropriate commercial licensing.
3. Remixes and Extended Licensing
If you wish to authorize another artist to remix your track, or if you receive a proposal for a remix, the following rules apply:
Unofficial Remixes (Bootlegs): Artists may post unofficial, free remixes on platforms that allow them (like SoundCloud or YouTube), provided they do not attempt to monetize the upload.
Official Remixes: For a remix to be considered "Official" and distributed to major platforms (Spotify, Apple Music, etc.), it requires the express knowledge and legal permission of the label. You must notify us to issue the necessary licenses and avoid distribution conflicts or copyright strikes.
4. Frequently Asked Questions (FAQ)
Q: Why is my track uploaded on a SoundCloud or YouTube profile that I do not control? A: As part of the global copyright protection and track recognition process, some platforms automatically generate profiles to host and protect delivered music.
On YouTube, these are known as "Topic Channels" (e.g., Artist Name - Topic).
SoundCloud utilizes a similar automated ingestion system to prevent unauthorized users from claiming your audio. This is completely normal. These automated profiles are an essential part of the platform's recognition system and cannot be bypassed, but they ensure your royalties and copyrights are securely tracked.
Q: A brand wants to use my song in their video. What should I do?
A: Direct them to contact the label immediately. Brands must secure a sync/commercial license before publishing the video to avoid receiving a copyright strike on their corporate channels.