FAQs: Royalties, support and account access

Claiming royalties As a Tracks/ID or DENAR RCRDS artist, use app.tracks.id to view signed releases, metadata, analytics, and release information. To request a withdrawal: 1. Sign in to app.tracks.id. 2. Open Wallet. 3. Request a withdrawal from your available balance. Your minimum withdrawal is set by your contract. Payments are available only through PayPal and may take 24–72 hours. Withdrawals must be requested through the official Tracks/ID Music Group portal. Support Signed artists: contact your label-assigned concierge or official Tracks/ID email addresses. Distribution-only artists: open a support ticket or request concierge service in app.tracks.id. We do not provide support through social media. Account access Sign in using the access code sent only to your account email; it is valid for 5 minutes. If you do not receive it, check Spam and Promotions, wait a few minutes, and request a new code. If the issue continues, email [email protected] from your account email. Missing releases After a release is signed, it can take 24–48 hours to appear. If more than 48 hours pass, contact your concierge or [email protected].